Frequently asked questions

Firstly, thank you for choosing to sell your preloved pieces with we are.

You can visit one of our events to sell your stuff – no appointment necessary. Find the next event where we’ll be buying items here for up-to-date store and buying hours.

You’ll be greeted and asked to fill in the selling form when you arrive or you can do that in advance and hand it in. We’ll take your items and work out how to price them. As a seller, you’ll get free entry to our sale, so you can shop while you wait! Then we’ll call you and one of our buyers will go through your items to decide what we can sell. Feel free to ask why they’ve chosen or passed on certain items, how items are priced and any other questions. Then you can choose how you’d like to be paid for your items. We offer cash or credit to spend on items in our sales.

We try and buy as much as we can from everyone who comes in with items to sell, but it’ll always be based on what we know our customers will buy. 

So our buyers make selections based on the style and condition of your items. They also look for brands, pieces or trends that are missing from our current stock. We look out for items that are selling quickly at our sales, or styles our customers are asking for. And we keep tabs on items that don’t sell so well. 

If you want to learn more about why your buyer is choosing certain items and passing on others, feel free to ask them! We love to talk fashion. 

We have to see all items in person before we can say whether or not we’ll be able to buy them. This is to check things like quality and authenticity. 

Our selling guide is a great place to find out what we’re excited about right now. It’ll include what customers are buying at the moment and what items we already have in stock. But sometimes our buyers might pass on an item based on its condition, or if we’ve suddenly had an influx of similar pieces.

After you sell, your buyer will tell you your cash and store credit options. Feel free to shop around before making a decision. Then stop by the tills on your way out. Many customers like to use their store credit to buy an item they found that day. Others like to take a trade card to use on another day – it never expires!

We buy on-trend men’s and women’s clothing. We don’t buy children’s items, formalwear, traditional business wear, lingerie or nightwear, accessories, shoes, items with extreme wear or counterfeit items.

We buy items that are in season. That includes coats and warm clothes in the winter, and lighter items in the summer.

As a general rule, we buy sizes 8-18 in women’s clothes, and up to 38” or XL in men’s. We do buy sizes outside of this range depending on the demand from our customers and stock levels. 

We’d love to hear more! Please send an email to hello@weare.shop, including info about your clothing, pictures or a website link.